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Return & Exchange | J SELECT HK

J SELECT

Application for Exchange / Refund (“Application”)

 

This Application applies to both J SELECT online and offline stores.

 

Return and exchange is applicable to the following conditions:

-          Delivered within 7 days;

-          A certified product quality problem;

-          The application must be a product of the same model and the same color as originally purchased;

-          If the product is a discontinued item, J SELECT will offer the customer a refund of the purchased amount;

-          Damage caused by personal accident are not applicable;

-          Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;

-          Application without accompanying required supporting documents or information as stated below  (“Supporting Documents”) is not accepted.

 

Supporting Documents for the Application:

-          Photo or video of the defective item;

-          Product with original packaging;

-          Product accessories came with the original packaging;

-          Product warranty card (a clean copy without filling in the information);

-          Delivery invoice;

-          Operation manual;

-          Other information, for example customer’s name, use of coupon/point associated with this transaction if any.

 

Application procedures:

-          Describe the damage that has occurred by sending an email to cs@jselect.com

-          For orders from Jselect.com, J SELECT will arrange collection of the product by a logistics company.

-          For orders from J SELECT offline stores, please visit our J SELECT offline stores during our service hours.

 

Remarks:

-          Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).

-          Customer may cancel online orders by sending an email to cs@jselect.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.

-          J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.

-          In case of dispute, J SELECT reserves the right for final decision.

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