Return and exchange is applicable to the following conditions:
Delivered within 7 days (Not applicable to Apple products);
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Spatial Audio with dynamic head tracking immerses you in music, movies, and games
Active Noise Cancelling (ANC) dynamically adapts to your environment to block external noise
Easily switch to Transparency mode to hear the world around you
Enhanced by the Apple H1 chip for Automatic Switching between devices, Audio Sharing, and “Hey Siri”
Sweat and water resistant (IPX4-rated) earbuds
Up to 6 hours of listening time (up to 24 hours combined with charging case)
High-quality call performance and voice assistant interaction via dual beamforming mics
Industry-leading Class 1 Bluetooth® for extended range and fewer dropouts
iOS Find My helps you locate your lost earbuds
Android compatible right out of the box. With the Beats app for Android, you’ll get enhanced features like one-touch pairing, customized controls, and a Fit Test
Matching, pocket-sized charging case with USB-C charging
Designed for comfort
Beats Fit Pro is equipped with comfortable, secure-fit wingtips that flex to fit your ear
The universal wingtip design was put to the ultimate test by athletes of all kinds so you can trust these earbuds will stay put through work days and workouts
Complete with pressure relieving vents, you can comfortably wear these earbuds all day long
Three soft silicone eartip options make it easy to find the right size
The Fit Test setup for both Apple and Android helps ensure proper fit for a customized acoustic seal and optimal performance
Surrounds you in sound
Beats Fit Pro is engineered to deliver powerful, balanced sound via a custom acoustic platform that stays with you through your daily activities
A proprietary, dual-element diaphragm driver resides within a two-chamber housing, resulting in clear sound with outstanding stereo separation
An advanced digital processor then optimizes audio performance for loudness and clarity, while simultaneously ensuring clean noise-cancellation
Beats Fit Pro supports Spatial Audio with dynamic head tracking for immersive music, movies, and games
Dynamic head tracking uses gyroscopes and accelerometers to adjust the sound as you turn your head, for a multi-dimensional experience that makes you feel like you’re inside of it
Hear what matters
With two distinct listening modes, you are in control of what you hear. Fully adaptive Active Noise Cancelling (ANC) uses real-time audio calibration to continuously pinpoint unwanted external sounds and optimize sound output
When you need to be aware of your surroundings, easily switch to Transparency mode
The external-facing microphones capture environmental and ambient sound around you to mix in with your music
Now, you can always choose the listening mode that fits your needs
Equipped with Apple H1
Powered by the Apple H1 chip, Beats Fit Pro is ready to help you handle whatever the day throws at you
Instantly one-touch pair with all your Apple devices
When you switch from your iPhone to your Mac or iPad, Automatic Switching re-routes your audio4
Audio Sharing with another pair of Beats headphones (or Apple AirPods) means you can easily share your favorite music with all of your friends
Power your day
The earbuds have up to 6 hours of listening time6 with 18 additional hours provided by its pocket-sized charging case
That means that Beats Fit Pro gives you up to 24 hours of combined playback
With ANC or Transparency mode turned off, you’ll get up to 7 hours of listening time. If you need a little extra juice, 5-minute Fast Fuel charging gives up to 1 hour of playback when battery is low
A battery that lasts? That’s a power move
Loud and clear
With a built-in accelerometer and Class 1 Bluetooth® technology, Beats Fit Pro can detect when you’re speaking to help you sound your best. Dual beamforming microphones pinpoint your voice while a digital processor cuts out external noise and wind, so your voice is clear and easy to hear
Works with Android
Beats Fit Pro easily connects to Android devices via Bluetooth® right out of the box
With the Beats app for Android, you’ll get enhanced features like one-touch pairing, customized controls, battery levels, firmware updates, and a Fit Test to help you get the best sound and fit out of your earbuds