Return & Exchange


Application for Exchange / Refund (“Application”)


This Application applies to both J SELECT online and offline stores.


Return and exchange is applicable to the following conditions:

-          Delivered within 7 days;

-          A certified product quality problem;

-          The application must be a product of the same model and the same color as originally purchased;

-          If the product is a discontinued item, J SELECT will offer the customer a refund of the purchased amount;

-          Damage caused by personal accident are not applicable;

-          Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;

-          Application without accompanying required supporting documents or information as stated below  (“Supporting Documents”) is not accepted.


Supporting Documents for the Application:

-          Photo or video of the defective item;

-          Product with original packaging;

-          Product accessories came with the original packaging;

-          Product warranty card (a clean copy without filling in the information);

-          Delivery invoice;

-          Operation manual;

-          Other information, for example customer’s name, use of coupon/point associated with this transaction if any.


Application procedures:

-          Describe the damage that has occurred by sending an email to

-          For orders from, J SELECT will arrange collection of the product by a logistics company.

-          For orders from J SELECT offline stores, please visit our J SELECT offline stores during our service hours.



-          Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Saturday 9am - 8pm).

-          Customer may cancel online orders by sending an email to or contacting our Customer Service hotline before receiving delivery confirmation by call or email.

-          J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.

-          In case of dispute, J SELECT reserves the right for final decision.

Latest Promotion
Coupon Code
Customer Service

We use cookies (or similar) to measure the performance of our site and provide you with commercial messages tailored to your interests. For more details, please view our Privacy Policy.