- Smart speaker reimagined for the streaming age
- High-resolution stereo sound
- Connected features and services
Refund policy
REFUND & RETURN POLICY
Last updated: October 21st, 2021
Return and exchange is applicable to the following conditions:
Product Defect
- Delivered within 7 days (Not applicable to Apple products);
- A certified product quality problem;
- The application must be a product of the same model and the same color as originally purchased;
- If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
- Damage caused by personal accident are not applicable;
- Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
- Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
- The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
- Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
- Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
- Photo or video of the defective item;
- Product with complete original packaging;
- All product accessories and manual came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Receipt of the purchase;
- Delivery invoice;
Application procedures:
- Describe the damage that has occurred by sending an email to cs@jselect.com
- For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
- For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
Remarks:
- This Application applies to both J SELECT online and offline stores.
- Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
- Customer may cancel online orders by sending an email to cs@jselect.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
- J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
- In case of dispute, J SELECT reserves the right for final decision.
Overview Specification Warranty Review (0)
The new Zeppelin The Beauty of Sound
The Zeppelin you’ve always wanted
- Why choose between a product with the features you need and a beautiful design with the sound you want? Have them both…
The music you love, instantly
- Zeppelin can stream from Apple® AirPlay 2®, Bluetooth aptX™ Adaptive and Spotify Connect – plus the Bowers & Wilkins Music App
Size & weight
Dimensions:
- Height: 210mm (8.3 in)
- Width: 650mm (25.6 in)
- Depth: 194mm (7.6 in)
Net weight: 6.5kg
Technical details
Technical features:
- Bowers & Wilkins Music App (with Deezer, Qobuz and TIDAL support)
- Apple AirPlay 2©
- Spotify Connect
- Bluetooth In
- Digital Signal Processing
- Dynamic EQ
Drive units:
- HF 2x 25mm (1”) Double dome tweeters
- MF 2x 90mm (3 1⁄2”) FST midrange
- LF 1x 150mm (6”) Subwoofer
Bluetooth: 5.0
BT CODECs: aptX™ Adaptive, AAC, SBC
AirPlay 2 compatibility: iPhone, iPad, and iPod touch with iOS 11.4 or later, Apple TV 4K or Apple TV (4th Generation) with tv OS 11.4 or later, Mac or PC with iTunes 12.8 or later
Inputs:
- 2 x XLR
- 2 x RCA
- 2 x 3.5mm 12V trigger
- RS-232 - 9-pin D connector
Amplifier power output: 240W
Frequency response: 35Hz to 24kHz
Connections: USB–C – Service Only
Input voltage: 100V - 240V, 50/60Hz
Power consumption: Below 2 Watts (Sleep)