Privacy policy
Jebsen
Privacy Policy
Version:
January 2024
At
Jebsen, we’re committed to protect and respect your privacy.
This
Privacy Policy explains what personal information we collect about you, when
and why we collect it, how we use it, how we keep it safe and secure, and your
rights and choices about your information. Your privacy is important and
matters to Jebsen, so we hope you will take time and understand our privacy
practices carefully.
We
try to explain things as clearly as possible. And if you have any questions,
you can contact our Data Protection Office.
1.
Who we are
We
are the Jebsen group of companies, our subsidiaries and our affiliates under
Jebsen and Company Limited and Jebsen Capital International Limited (“Jebsen
Group”, “we”, “us”, “our”).
2.
How Jebsen collects personal information from you
We
obtain personal information about you in the following ways:
Information
you give us directly
For
example, we may obtain information about you when you take part in one of our
events, create an account on our websites, purchase our products and services
online or offline, or when you subscribe our newsletters.
When
you visit our websites
We,
like many companies, automatically collect the following information:
• Technical information, including the type of
device you are using, IP address, browser and operating system being used to
connect your computer to the internet. This information may be used to improve
the services we offer.
• Information about your visit to our websites,
e.g. we collect information about pages you visit and how you navigate our
website, i.e. length of visits to certain pages, products and services you
viewed and searched for, referral sources (e.g. how you arrived at our
website).
We
collect and use your information by using cookies on our website – more
information on cookies can be found in the Key terms and Cookies sections
below.
Social
Media
When
you interact with us on social media platforms (also known as social networking
sites, or SNS) such as Facebook and Google+, or when you log in our websites
via these platforms, we may obtain information about you. For examples, when
you publicly tag us in an event photo. The information we receive will depend
on the privacy preferences you have set on those types of platforms and SNS.
3.
What personal information we collect
The
personal information we collect, store and use may include:
•
your name and contact
details, including postal address, email address and telephone number;
•
your date of birth;
•
information about your
activities on our websites and about the device used to access it, for instance
your IP address and geographical location;
•
your bank or credit
card details. If you make an online purchase, your card information is not held
by us. It is collected by third party payment processors, who specialise in
secure online capturing and processing of credit card and electronic
transactions; and
•
any other personal
information you shared with us.
Data
protection laws recognise certain categories of personal information as
sensitive and therefore require greater protection, e.g. information about your
health, ethnicity and religion. We don’t usually collect sensitive data about
you unless there is a clear and valid reason for doing so and data protection
laws allow us to. For example, we may ask for your health information if you
are taking part in a race that we organise.
Where
appropriate, we will make it clear why we are collecting this type of
information and what it will be used for.
4.
Personal information of children
We’re
committed to protect privacy of children and minors aged below 18. If you are
aged or under 18‚
please get your parent or guardian's permission beforehand whenever you provide
us with personal information.
5.
Why we collect personal information
We
use the information we collect for a number of different purposes include:
•
communicate with you;
•
provide you with the
services, products or information you asked for;
•
process orders that you
placed;
•
carry out our
obligations under any contracts entered between you and us;
•
keep a record of your
relationship with us;
•
conduct analysis and
market research to better understand how we can improve our services, products
or information;
•
deal with entries into
a competition;
•
seek your views or
comments on the products and services we provide;
•
notify you of changes
to our products and services;
•
with your consent, send
you communications which you have requested and that may be of interest to you.
These may include information about events, activities and promotions of
products and services; and
•
processing job
applications.
If
our use of your personal information exceeds the purpose or scope that we
claimed when we collected it, we will inform you again and seek your consent
again before we use it.
6.
How long we keep personal information
We
retain personal information for as long as necessary to provide the products
and services and fulfill the transactions you have requested. Or for other
legitimate purposes such as complying with our legal obligations, resolving
disputes and enforcing our rights. For example, we are legally required to hold
some types of information to fulfil our statutory and regulatory obligations
(e.g. accounting records for tax compliance, your email address after you
opt-out from our marketing communications).
Because
these needs can vary in different context under different circumstances, our
actual retention periods can vary significantly. But we will regularly review
and ensure unnecessary personal information are safely deleted and completely
removed from our servers.
7.
Who we share personal information
We
do not share your information with companies, organizations, or individuals
outside of Jebsen Group except in the following cases:
With
your consent
We
will share personal information outside of Jebsen only when we have your
explicit consent.
For
external processing
We
provide personal information to our Jebsen companies and other trusted business
partners or persons to process it for us, based on our instructions and in
compliance with our Privacy Policy, and other appropriate confidentiality and
security measures. For example, we use service providers to process your online
transactions and help us with customer support. And we have contracts in place
that require them to keep your information secure and prevent them from using
it for their own purposes including direct marketing.
During
organization restructuring
If
we are involved in a merger, acquisition, or sale of assets, we will continue
to ensure the confidentiality of your personal information and give affected
persons notice before personal information is transferred or becomes subject to
a different privacy policy.
For
legal reasons
We
will share personal information outside of Jebsen if we have a good-faith
belief that access, use, preservation, or disclosure of the information is
reasonably necessary to:
• Meet any applicable law, regulation, legal
process, or enforceable governmental request.
• Enforce our Terms of Use, including
investigation of potential violations.
• Detect, prevent, or otherwise address fraud,
security, or technical issues.
• Protect against harm to the rights, property
or safety of our staff, customers, users of our websites, or the public as
required or permitted by law.
However,
we will take steps to ensure that your privacy rights continue to be protected.
8.
Your choices about your information
We
may use your personal information such as your contact details to provide you
with news and information about us, and our products and services, if we think
it may be of interest to you.
You
have a choice about whether or not you wish to receive information from us. For
example, if you don’t want to receive some or all marketing communications
(post, email, text, telephone) from us, you can select your choices by checking
(or unchecking) the relevant boxes on the form we used to collect your
information.
And
you may opt out from our marketing communications at any time by clicking the
unsubscribe link at the end of our marketing emails or contact our Data
Protection Office.
We’re
committed to put you in control of your personal information so you are free to
customise or change your preference at any time by contact our Data Protection
Office.
We
will stop using your personal information for marketing if you have indicated
that you do not wish to. But we will retain your details on an opt-out list to
help ensure that we do not continue to contact you. However, we may still need
to reach you for administrative purposes like where we are processing your
purchase or thanking you for your participation in an event.
9.
Your rights
Right
to access your personal information
You
have the right to request access to the personal information that we hold about
you.
You
also have the right to request a copy of the information we hold about you, and
we will provide you with this unless legal exceptions apply.
If
you want to access your information, please send a description of the
information you would like to see and proof of your identity by contact our
Data Protection Office.
Right
to correct your personal information
You
have the right to have inaccurate or incomplete information we hold about you
corrected. The accuracy of your information is important to us. So if you
change email address or phone number, or if you believe any of the other
information we hold is inaccurate or outdated, please contact our Data
Protection Office.
Right
to delete your personal information
You
may ask us to delete some or all of your personal information and we will do so
as far as we can. Some data you can delete whenever you like, and some data is
deleted automatically. But some data we may need to retain for longer periods
of time when necessary. In some cases, we will retain that information in
anonymised form rather than delete it.
Right
to opt out from our direct marketing communications
You
have the right to object our use of your personal information for direct
marketing. If you have given prior consent to receive our direct marketing
communications, you have the right to withdraw your consent at any time.
If
you want to exercise any of the above rights, please contact our Data
Protection Office. We may need to ask for further information and your identity
proof. We will endeavor to respond fully to your requests within statutory time
limits. But if we’re unable to do so, we will contact you with reasons for any
delay.
Please
note that exceptions apply to a number of these rights, and not all rights will
be applicable in all circumstances and the location where you live. For more
details we recommend you consult the guidance published by your local privacy
commissioner’s office.
10.
We keep your information safe
When
you give us personal information, we take all necessary steps to ensure
appropriate technology and organizational controls (e.g. limit access on
need-to-know basis) are in place to protect it.
Any
sensitive information such as your credit card details is encrypted and
protected. When you are on a secure page, a lock icon will appear in your web
browsers.
Non-sensitive
details about you such as your email address are normally transmitted over the
internet, and it’s not guaranteed to be 100% secure. So while we strive to
protect your personal information, we cannot guarantee the information you
transmit to us is secured. And you do so at your own risk.
Where
we have given (or you have chosen) a password which enables you to log on or
access certain parts of our websites, you are responsible for keeping your
password safe and confidential. You should never share your password with
anyone.
11.
Data transfers
We
operate in different countries and your personal information may be processed
on servers located outside of the country where you live. We may transfer your
personal information between different Jebsen companies located in different
countries. Data protection laws vary among countries, with some providing more
protection than others. Regardless where your information is processed, we
apply the same protections described in this policy. We take appropriate
measures to secure your personal information both during transit and at the
receiving location.
Hosting
providers of our websites and servers, wherever they are located, are bound by
contracts that ensure a high standard of privacy protection. And they must act
only on our instructions and implement necessary technical measures to keep
your personal information safe.
12.
“Cookies”
Like
many other websites, all of our websites use cookies. We use cookies for many
purposes. For example, we use them to store your country preference. To
remember your safe search preferences. To make the products and services you
see on our websites more relevant to you. To count how many visitors we receive
to a page. To help you sign up for our services. This helps us deliver a more
personalised service when you browse our websites and tailor to your personal
needs.
You
can switch off cookies any time by setting your browser preference, but it may
result in loss of functionality when you use our websites.
We
may also keep track of IP address to: (i) troubleshoot a technical problem;
(ii) maintain website safety and security; (iii) restrict access to our
websites to certain users; and (iv) better understand how our websites are
utilised.
13.
Links to other websites
Our
websites may contain links to websites that are run by other organisations.
This Privacy Policy applies only to our own websites. So when you visit other
sites, you should read their privacy policies as well. We cannot be responsible
for these other sites’ privacy policies and practices, even if you access them
using links from our websites. Same applies when you link to our websites from
a third-party site.
14.
Changes to this Privacy Policy
We
review and change this policy from time to time, and always indicate the date
the last changes were published. But we will not reduce your rights under this
policy without your explicit consent. If changes are significant, we will
provide a more prominent notice, e.g. email notification of Privacy Policy
changes.
15.
Contact our Data Protection Office
You can contact our Data Protection Office by:
•
using our website Contact
Us form;
•
by email to DataProtectionOffice@jebsen.com; or
•
by mail to our Data
Protection Office at 21/F Hysan Place, 555 Hennessy Road, Causeway Bay, Hong
Kong.
16.
Key terms
Cookies |
A cookie is a small file containing a string of
characters that is sent to your computer when you visit a website. When you
visit the site again, the cookie allows that site to recognise your browser.
Cookies may store user preferences and other information. You can configure
your browser to refuse all cookies or to indicate when a cookie is being
sent. However, some website features or services may not function properly
without cookies. |
Device |
A device is a computer that can be used to access
our websites and services. For example, desktop computers, tablets,
smartphones are all considered devices. |
IP address |
Every device connected to the internet is assigned a
number known as an Internet protocol (IP) address. These numbers are usually
assigned in geographic blocks. An IP address can often be used to identify
the location from which a device is connecting to the internet. |
Personal Information |
This is information that you provide to us which
personally identifies you, such as your name, email address, billing
information, or other data that we can reasonably link to such information,
e.g. information we associate with your registered account. |