Philips SenseIQ power toothbrush - HX9996
- Philips SenseIQ power toothbrush - HX9996 is Philips' most advanced power toothbrush
- Philips SenseIQ power toothbrush - HX9996 enhances our proven sonic technology with intelligence, sensing and adapting for holistic care so you always get it right.
Refund policy
REFUND & RETURN POLICY
Last updated: October 21st, 2021
Return and exchange is applicable to the following conditions:
Product Defect
- Delivered within 7 days (Not applicable to Apple products);
- A certified product quality problem;
- The application must be a product of the same model and the same color as originally purchased;
- If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
- Damage caused by personal accident are not applicable;
- Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
- Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
- The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
- Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
- Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
- Photo or video of the defective item;
- Product with complete original packaging;
- All product accessories and manual came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Receipt of the purchase;
- Delivery invoice;
Application procedures:
- Describe the damage that has occurred by sending an email to cs@jselect.com
- For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
- For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
Remarks:
- This Application applies to both J SELECT online and offline stores.
- Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
- Customer may cancel online orders by sending an email to cs@jselect.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
- J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
- In case of dispute, J SELECT reserves the right for final decision.
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Philips SenseIQ power toothbrush - HX9996
Philips SenseIQ power toothbrush - HX9996 is our most advanced power toothbrush. It enhances our proven sonic technology with intelligence, sensing and adapting for holistic care so you always get it right.
SenseIQ technology senses, adapts and cares
As you brush, SenseIQ technology senses pressure, motion, coverage and more up to 100 times per second. It then adapts the intensity if you push too hard. The intelligence of SenseIQ takes the guesswork out of brushing modes, so you can experience effortless care and better brushing over time.
All-in-One brush head for complete care
Clean without compromise with the A3 Premium All-in-One brush head. Our all-time best has angled bristles to help remove up to 20x more plaque even in hard-to-reach areas*. Triangular tips work to remove up to 100% more stains in less than two days***. And longer bristles clean deep for gums that are up to 15x healthier in just two weeks**. All that without ever switching brush heads. Did you know: brush heads become less effective after 3 months of use? Our BrushSync™ feature can remind you when it's almost time for a replacement.
Personalized guidance from the Philips Sonicare app
The Philips Sonicare app is powered by artificial intelligence and works in perfect harmony with the toothbrush. Use it to brush with real-time guidance about pressure, motion, coverage, duration and frequency. View progress reports by day, week, month and year. Get personalized recommendations and actionable steps for better brushing. Meanwhile, auto-syncing keeps brushing data up-to-date in the app, even when you don’t brush with the app by your side.
Senses your brushing style
While you clean, Philips Sonicare 9900 Prestige uses sensors to detect the pressure you apply, cleaning motion and coverage – up to 100 times per second. The sensors also keep an eye on how long and how often you brush.
Adapts to you in real time when you brush too hard
Most of us apply too much pressure during brushing. That’s why our toothbrush automatically adjusts intensity when you push too hard. And with the free Philips Sonicare app, you can experience tailormade guidance and personalized recommendations to take your brushing to the next level.
Cares intuitively for teeth and gums
Philips Sonicare 9900 Prestige is designed around you. Its state-of-the-art technology is so in tune with you and effortless to use that you barely know it is there. Luckily, the results say it all.
Real-time feedback on your brushing
You might not notice when you brush too hard or start scrubbing, but your toothbrush will. The light ring on the end of your handle will gently remind you to ease off the pressure or scrubbing motion.
Prestige travel case for go-anywhere style
Philips HX9996 Power Toothbrush with SenseIQ has an elegant and compact travel case can be slipped into any bag for carefree convenience while away from home. The durable case is wrapped in soft-touch vegan-friendly leather.
Easy charging with the minimalist stand and base
When it is time to charge Philips SenseIQ power toothbrush - HX9996, simply place it on the charging base. Perfect for admiring your toothbrush's crisp, modern design.
Sleek and Compact Design
The Sonicare 9900 Prestige experience is about big technology delivered with style and compactness. The toothbrush is 18 mm shorter than DiamondClean and features premium materials to make this luxurious device easy on the eye, and pleasant to the touch.