Refund policy
REFUND & RETURN POLICY
Last updated: October 21st, 2021
Return and exchange is applicable to the following conditions:
Product Defect
- Delivered within 7 days (Not applicable to Apple products);
- A certified product quality problem;
- The application must be a product of the same model and the same color as originally purchased;
- If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
- Damage caused by personal accident are not applicable;
- Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
- Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
- The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
- Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
- Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
- Photo or video of the defective item;
- Product with complete original packaging;
- All product accessories and manual came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Receipt of the purchase;
- Delivery invoice;
Application procedures:
- Describe the damage that has occurred by sending an email to cs@jselect.com
- For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
- For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
Remarks:
- This Application applies to both J SELECT online and offline stores.
- Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
- Customer may cancel online orders by sending an email to cs@jselect.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
- J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
- In case of dispute, J SELECT reserves the right for final decision.
Overview Specification Warranty Review (0)
Be centre-stage, no matter where you sit
Hear every detail
- Nine high-quality drivers, including a dedicated three-driver centre channel, deliver even the finest details in full
Get surrounded
- Formation Bar can partner easily with Bass and Flex to create a high-performance wireless surround-sound system
Ultimate compatibility
- Able to play 24-bit/96kHz audio via the Bowers & Wilkins Music App, Wi-Fi, Apple® AirPlay 2®, Bluetooth, Roon and Spotify Connect
Front-row power
- The Bar’s 240 watts of power is more than enough to deliver even the most action-packed Hollywood soundtrack in full
Size & weight
Dimensions:
- Height: 109mm (4.3 in)
- Width: 1240mm (48.8 in)
- Depth: 107mm (4.2 in)
Net weight: 5.5kg (12.1 lb)
Technical details
Technical features:
- Apple® AirPlay 2® Technology
- Spotify® Connect
- Roon Ready
- Bluetooth In
- Dolby Digital
- Digital Signal Processing (DSP)
- Digital Amplifier
- Dynamic EQ
Description: Wireless Soundbar
Drive units:
- 3 x 25mm (1 in) Double dome tweeter
- 6 x 65 mm (2.6 in) Woven glass fibre cone bass/midrange
Frequency response: 40Hz to 28kHz
Amplifier power output: 6x 40W
Input voltage: 100V – 240V – 50/60Hz
Power consumption: Below 6 Watts (Sleep)
Connections: Digital audio in (Toslink), Network (RJ45 Ethernet or WiFi), USB – service only
Bluetooth: Bluetoothfi v4.1, Class 2, aptX HD, AAC, SBC
AirPlay 2 compatibility: iPhone, iPad, and iPod touch with iOS 11.4 or later, Apple TV 4K or Apple TV (4th Generation) with tv OS 11.4 or later, Mac or PC with iTunes 12.8 or later