Refund policy
REFUND & RETURN POLICY
Last updated: October 21st, 2021
Return and exchange is applicable to the following conditions:
Product Defect
- Delivered within 7 days (Not applicable to Apple products);
- A certified product quality problem;
- The application must be a product of the same model and the same color as originally purchased;
- If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
- Damage caused by personal accident are not applicable;
- Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
- Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
- The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
- Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
- Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
- Photo or video of the defective item;
- Product with complete original packaging;
- All product accessories and manual came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Receipt of the purchase;
- Delivery invoice;
Application procedures:
- Describe the damage that has occurred by sending an email to cs@jselect.com
- For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
- For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
Remarks:
- This Application applies to both J SELECT online and offline stores.
- Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
- Customer may cancel online orders by sending an email to cs@jselect.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
- J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
- In case of dispute, J SELECT reserves the right for final decision.
Overview Specification Warranty Review (0)
More clean air, less noise, less energy
- Our unique filtration technology that we call HEPASilent™ sets us apart
- The combination of electrostatic and mechanical filtration allows us to use filters that are less dense and require less air pressure than traditional HEPA filters without a loss in performance — resulting in quieter and more energy efficient air purifiers
Designed to blend into your home
- With a convenient top surface that doubles as a side table, DustMagnet™ air purifier is designed to blend into your home like a great looking piece of Scandinavian furniture
- No need to hide your air purifier, place it where it will be most effective
Proactively adapts to you and your home
- With smart connected features like Welcome home and Clean air ETA, that you can enjoy with the Blueair app, you can control the air quality condition in your home wherever you are
Auto mode
- DustMagnet™ air purifier features an Auto mode function with a smart sensor that monitors real-time air quality conditions and auto-adjusts to optimize performance ensuring clean air in your home.
Dimensions(HxWxD): 520 x 220 x 220 mm
Product weight: 4.5kg
Energy consumption: 4 - 22 Watts
Sound level: 23 - 47 dB(A)
Air outlet: Side
Recommended filter change: Every 6 – 12 months depending on your environment
Recommended room size: 20 m2
Air changes per hour (ACH): 4.8
Clean air delivery rate (CADR) - Pollen: 238 m³ per hour (140 cfm)
Clean air delivery rate (CADR) - Dust: 226 m³ per hour (133 cfm)
Clean air delivery rate (CADR) - Smoke: 232 m³ per hour (137 cfm)
Number of filters: 2