Shipping & delivery policy

Last updated: Apr 1, 2020

 

Shipping destinations

  • Hong Kong
  • Macau
  • For other destinations, please contact order@jselect.com or our customer service at 2926 2300 for assistance.

 

Shipping charge

Hong Kong

Hong Kong, Kowloon and New Territories Order Cost
Order below $600* <$600* $100
Order above $600* >$600* Free
Lantau and other islands Order Cost
Order below $600* <$600* $150
Order above $600* >$600* $100
Order above $2,000* >$2,000* Free

 

Macau

Macau Order Cost
Order below $600* <$600* $200
Order above $600* >$600* $100
Order above $2,000* >$2,000* Free

*All order value on above table refer to order value after discount and in HKD$ currency.

 

P.O Box

Please note that we cannot ship to P.O boxes. We kindly ask you to provide an alternative address which is not a P.O box.

 

Remarks:

The above delivery fees exclude the charges incurred if the delivery address does not have lift, cannot fit into the lift or the deliver needs to walk through a floor of staircases. A surcharge will be required which is charged by the deliver. Please contact our CS department prior to your order if you would like to get a quote on the exact surcharge which your deliver address fall in this situation.

 

Self-pick up at J SELECT Stores and SF Stores

 

J SELECT stores

For order self-pick up at J SELECT stores, you could enjoy free shipping, and we would inform you when your item is ready to be picked up at our store.

We will send you an automated email once your order is ready to be picked up at the designed store. Upon your receipt of our email for order pick up, please show the email to our store staff and they will confirm the customer name and contact phone number for security and verification during pick up..

For multiple products order, this would generally take more time to consolidate you order to the store location that you want to pick from up. The lead time for store pick up if need inventory transfer to your designated store generally takes 6-9 business days.

 

SF Express stores

For order self-pick up at SF Express stores, SF Express would send you an SMS to notify you for order pick-up. Upon your receipt of our SF Express SMS notification for order pick up, please show the SMS to our store staff and they will confirm the customer name and contact phone number for security and verification during pick up.

For multiple products order, this would generally take more time to consolidate you order to the store location that you want to pick from up. The lead time for store pick up if need inventory transfer to your designated store generally takes 6-9 business days.

 

Order Tracking

Your order would be delivered by Jebsen Logistics or SF Express.

For Jebsen Logistics orders, please contact Jebsen Logistics hotline at 2923 8628 for tracking your order delivery status.

For S.F. Express orders, please enter your waybill number (tracking code on shipping confirmation email) on SF Express website to track and trace your order delivery status. If the you order has been picked up by SF Express, please contact SF Express Customer Service hotline at 2730 0273.

 

Remarks:

If orders are returned to us for reasons such as incorrect addresses, PO Boxes, hotel addresses, failed delivery attempts, refusal to pay tax, refusal to provide ID copy, failure to compile with customs policies or recipient’s refusal to the parcels, we can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for re-sending shipping fees and the previous shipping fee(s) will not be refunded

 

Shipping lead time

Hong Kong Macau
2 – 5 days 3 – 5 days

 

Remarks:

  1. All the lead time stated above is based on business day of Hong Kong.
  2. The above lead time table does not refer to pre-order item.
  3. The above lead time does not refer to product that needs installation.
  4. The above lead time does not refer to J SELECT store pick up order. If the store pick-up order would need inventory transfer to your designated store, the lead time would be longer than direct ship to your address. Please refer to Self-pick up at J SELECT Stores and SF Stores for information.

 

 

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