J SELECT Shipping & Delivery

Special delivery arrangement

J SELECT online store cut-off time: 9am 23 Janurary 2020. Order delivery service will be arranged before the Chinese New Year holiday. If you have any question please feel free to contact our CS team via email to cs@jselect.com or tel +852 2926 2300

Orders after 9am 23 Janurary 2020, delivery will be arranged after public holiday.

For all Macau delivery orders will be arranged after 30 Jan 2020.

If you have any question, please feel free to contact our CS team via email to cs@jselect.com or tel +852 2926 2300.

SHIPPING DESTINATIONS

J SELECT currently ships to Hong Kong and Macau. For other destinations, please contact our customer service for assistance.

 

FREE SHIPPING & SHIPPING FEE

J SELECT offers FREE SHIPPING for orders over HK$500 (after discount) (except Macau & Lantau and other islands).

For orders under HK$500, J SELECT charges a standard shipping rate for destinations as follows:

HONG KONG COST Promotion Period
Hong Kong Island HK$100
Kowloon HK$100
New Territories HK$100
Lantau and other islands HK$200
Lantau and other islands
(orders over HK$500, after discount)
HK$100
Lantau and other islands
(orders over HK$1,900, after discount)
HK$100
HK$0
08/01/2020 - 29/02/2019

 

 J SELECT now offers Macau delivery and the shipping fee will be charged as follows: 

MACAU COST Promotion Period
Orders below HK$500 (after discount) HK$200
Orders over HK$500 (after discount) HK$100
Orders over HK$1,900 (after discount) HK$100
HK$0
08/01/2020 - 29/02/2019

 

From 8th Jan - 29nd Feb 2019, customers from Islands District in Hong Kong and Macau regions with purchase of HK$1,900 (after discount) or above can enjoy FREE DELIVERY service. The fee exclude the upstairs service charge.

 

*Remarks: The above fees exclude the upstairs service charge. If an item to be delivered cannot fit in a lift or be transported by the lift, or no lift is available for goods delivery, extra service fee will be charged.

 

 

SELF PICK AT J SELECT Stores / SF Stores / Jebsen Offices

Choosing self pick up at J SELECT stores or Jebsen offices (Jebsen staff only), you could enjoy free shipping.  

For order pick up from J SELECT stores*, we would contact you about pick-up issue after the order is ready in stores. Please show your order invoice from "My Account" or order confirmation email to our store staff. We could confirm your order number, customer name and contact phone number for verification.

Choosing self pick up at SF Express stores, you could enjoy free shipping for orders over HK$300. For orders below HK$300, HK$50 delivery fee would be charged. SF Express would send you an SMS to notify you for order pick-up.

*Remarks: Self pick at J SELECT stores is not applicable for Jebsen staff and corporate staff.

 

ORDER TRACKING

Your order would be delivered by Jebsen Logistics or S.F. Express. As soon as your order is ready to ship, you would receive the shipping confirmation email.

For Jebsen Logistics orders , please contact Jebsen Logistics hotline at 2923 8628 for tracking your order delivery status.

For S.F. Express orders, please enter your waybill number (tracking code in shipping confirmation email) on S.F Express website to track and trace your order delivery status. If you have any further enquiries, please contact S.F. Express Customer Service hotline at 2730 0273.

*Remarks: If orders are returned to us for reasons such as incorrect addresses, PO Boxes, hotel addresses, failed delivery attempts, refusal to pay tax, refusal to provide ID copy, failure to compile with customs policies or recipient’s refusal to the parcels, we can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for re-sending shipping fees and the previous shipping fee(s) will not be refunded.

 

SHIPPING TIME

Most order shipment will be arranged within 4 - 7 working days. For certain popular or out-of-stock items a few more days will be needed to fulfill your order.

*Remarks: Jebsen staff orders will ship within 10 working days.

Updated on 08/01/2020.

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