FAQ

  1. Where can I get assistance when I need help?
    We are happy to provide you all the support you need. Please take a look at the FAQs here, or feel free to click on “Contact us” located on the bottom of every page to send us your comments. Our Customer Service Team will do our best to help you.
     
  2. How do I place an order?
    Orders can be placed via our website. Simply pay using your credit card (Visa or MasterCard)
     
  3. Are your payments secure?
    At J Select all payments are made through a secure 3rd party payment gateway, and we will never store any of your sensitive payment information.
     
  4. When do I normally receive my order?
    We have our own warehouse in Hong Kong, and we aim to deliver most products to you within 4 working days. However, some very popular or out of stock items might occasionally take a few days longer.
     
  5. How do I create an account?
    Please click on "Login or Register", which is located on the top right hand side of every page. Click "Register" and fill in your details as requested before clicking "Submit. After registration, you will receive a confirmation e-mail to the email address you registered with.
     
  6. How do I know if something's going to be on sale?
    The best way to be notified is via our newsletter and our Facebook page (https://www.facebook.com/JSelectHK?fref=ts), so be sure to "Like" us on Facebook!
     
  7. How do I return an item?
    J Select products are of good quality, but if you are not satisfy with the products and would like to return/refund, we would definitely offer you help.
    Customers may apply the return/refund through our online services, or contact our staff at 2926 2300 during office hours (09:00 - 18:00 from Monday to Friday, 09:00 - 13:00 at Saturday), and for products from NutriGreen, you can contact our staff at 3180 3188 or through email (nutrigreen@nutrigreen.com) for return and refund

For more details on the terms and condition, please click on "Return and Refund" located on the bottom of every page.

 

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