Return and exchange is applicable to the following conditions:
Delivered within 7 days (Not applicable to Apple products);
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
With four microphones on each earcup, Sony WH-1000XM5 wireless noise cancelling headphone is our biggest ever step forward in noise cancelling
Ambient sound is captured even more accurately for a dramatic reduction in high frequency noise
Thanks to Auto NC Optimizer, noise cancelling performance of Sony WH-1000XM5 wireless noise cancelling headphone is always and automatically optimised based on wearing conditions and external environmental factors such as atmospheric pressure
Incomparable noise cancelling
Specially developed by Sony, the new Integrated Processor V1 unlocks the full potential of our HD Noise Cancelling Processor QN1 of Sony WH-1000XM5 wireless noise cancelling headphone
This unique combination of technology controls eight microphones to deliver unprecedented noise cancelling quality
Specially designed 30mm driver unit
The specially designed 30mm driver unit featuring a soft edge enhances noise cancelling, especially in low frequency ranges, helping you enjoy your music precisely without ambient noise
The carbon fiber composite material realizes light weight and high rigidity dome and improves sound clarity, especially in high frequency ranges
Ultra clear, noise-free calls
With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations
Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments
Adaptive Sound Control automatically adjusts to whatever you do
Adaptive Sound Control is a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience
When activated, it learns your behaviour and recognises locations that you frequently visit, such as your workplace or a favourite café, and tailors sound to suit the situation
For everyday convenience, just Speak-to-Chat
As soon as you start a conversation, Speak-to-Chat automatically stops your music and lets in ambient sound – handy if you want to keep your headphones on or talk hands-free
This smart feature uses microphones built into your Sony WH-1000XM5 wireless noise cancelling headphone and advanced audio signal processing to recognise and react to your voice
Once your chat is over, your music starts playing again automatically
Quick access to your favourite music
With Quick Access, you can configure these Sony WH-1000XM5 wireless noise cancelling headphone to resume Spotify music playback with two or three taps – no need to touch your smartphone
Control with your voice
Get hands-free help – Just say “Hey Google” or “Alexa” to activate your preferred voice assistant
Listen to music, connect with friends, get notiﬁcations, set reminders, and more
You can even control your Sony WH-1000XM5 wireless noise cancelling headphone features like noise cancellation with your voice, listen to and interact with emails in Microsoft Outlook, and join Microsoft Teams meetings using Google Assistant or Siri