Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Boost your vibes The WF-XB700 headphones combine truly wireless freedom with a bold, distinctive look.
Ergonomic design ensures hour after hour of listening comfort.
Bass that moves you The WF-XB700 feature EXTRA BASS for seriously powerful, punchy low-end sound. Your favorite basslines never sounded so good.
Long battery life and quick charging Enjoy up to 18 hours of listening thanks to the handy charging case.
And if you're in a hurry, 10 minutes' quick charging gives you up to 60 minutes of music playback.
Stable, reliable Bluetooth® connectivity A Bluetooth chip that transmits sound to left and right ears simultaneously, coupled with optimised antenna design, ensures a stable connection and outstanding listening.
Low audio latency makes for enjoyable video viewing too.
A secure fit with Ergonomic Tri-hold structure The WF-XB700 earbuds are ergonomically designed to make contact with three different points on your ear for a secure, comfortable fit.
Portable, protected and with all the power you need The compact charging case both protects your WF-XB700 earbuds5 and lets you power up on the go. Holding a further full charge, the case lets you enjoy up to 18 hours of music playback.
Water resistant for everyday use With an IPX44 water resistance rating, splashes and sweat won't stop these headphones—so you can keep on moving to the music.
Voice-assistant compatible A simple button press connects you to your smartphone's voice assistant to get directions, play music, and communicate with contacts.
Easy hands-free calling Conversation flows freely with easy hands-free calling, thanks to the built-in microphone. No need to even take your phone from your pocket.
HK Distributor provided 1-year warranty services.
Service Centre: 16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay (11:00am to 8:00pm)