Sony WF-1000XM3 Wireless Noise Cancelling Headphones
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- Industry-leading noise cancellation
- Truly wireless technology
- All-day battery life
- Smarter listening
- Modern classic style
Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Only music. Nothing else.
Put the outside world on hold – this is all about you and your music. No noise, no wires, no distractions. Just exceptional sound, industry-leading noise cancellation, and hour upon hour of pure listening freedom.
Industry-leading noise cancellation
The noise cancelling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise Cancelling Processor QN1e. So you can lose yourself completely in your music.
Dual Noise Sensor Technology
Dual microphones – one feed-forward and one feed-back – on the surface of the headphones catch more of the ambient sounds of your surroundings, whether it’s in-flight noise, city traffic or office chatter.
HD Noise Cancelling Processor QN1e
Having caught the ambient sound, the dedicated HD Noise Cancelling Processor QN1e gets to work. It not only cancels significantly more noise across almost all frequencies but also uses less power.
Exceptional sound quality
Packed with advanced audio technology, the WF-1000XM3 noise cancelling earbuds not only deliver noise-free listening but also offer breathtaking sound quality.
6mm driver unit
A tiny yet powerful 6mm driver unit sits inside the headphones to deliver rich, clear, expansive sound.
HD Noise Cancelling Processor QN1e
The multi-talented HD Noise Cancelling Processor QN1e combines Digital Noise Cancelling, 24bit Audio Signal Processing, and a Digital-to-Analog converter with headphone amplifier. The result? Stunning sound with minimal distortion.
Upscale digital music with DSEE HX
Digital Sound Enhancement Engine HX (DSEE HX™) upscales compressed digital music files, bringing them closer to the quality of High-Resolution Audio.
Truly wireless technology
With Bluetooth® wireless technology and an ergonomic fit for all-day comfort, the WF-1000XM3 noise cancelling headphones offer true wireless freedom.
Ultimate listening freedom
A new Bluetooth® chip and optimised antenna design provide a stable connection for hour upon hour of high-quality wireless streaming.
Perfect for TV shows, movies and more
Watching video content on your smartphone or tablet? The advanced wireless connection on the WF-1000XM3 syncs what you see on screen precisely with what you hear on your headphones for more enjoyable viewing.
Superior listening with a new Bluetooth® chip
Rather than relaying sound from one ear to the other, the newly developed Bluetooth® chip transmits sound to the left and right ears simultaneously for an exceptional listening experience.
Optimised antenna design
The placement of the headphones’ Bluetooth® antenna has been optimised to ensure a wider coverage. This helps keep the signal strong for uninterrupted streaming.
Ergonomic Tri-hold structure
The noise cancelling earbuds are ergonomically designed to make contact with three different points on your ear for a secure, comfortable fit.
High-friction rubber surface
A high-friction rubber surface keeps the noise cancelling earbuds snug and secure in your ear so they won’t slip out unexpectedly.
All-day battery life
With the WF-1000XM3 noise cancelling headphones, the music just keeps on playing.
Up to 24 hours of listening
On a full charge, the headphones offer 6 hours of power and the handy charging case provides a further 3x charges to keep you going throughout the day. That’s up to 24 hours of noise-free listening. With noise cancelling off, it’s even longer – 8 hours of power on a full charge, with a further 3x charges from the charging case, for up to 32 hours of play time.
Quick charging when you need it
Sometimes you need music, fast. So if your headphones are running low on power, a 10-minute quick charge in the charging case gives you up to 90 minutes of play time.
Handy magnetic charging case
Put your noise cancelling headphones back into the charging case and they’ll nestle into place with a satisfying snap thanks to a magnetic interior. A USB-C cable lets you recharge the case quickly and easily, ready for another day’s listening.
Powered by innovative SENSE ENGINE™ technology, WF-1000XM3 noise cancelling headphones enhance your listening experience with a range of smart features.
Talk at a touch with Quick Attention
Placing your finger over the earbud turns the volume right down and lets in ambient sound. So you can instantly chat with someone without taking your headphones off.
Adaptive Sound Control automatically adjusts to whatever you do
The Sony | Headphones Connect app offers Adaptive Sound Control, a smart function that automatically detects what you’re up to – for example, travelling, walking, or waiting – then adjusts ambient sound settings to suit the situation. You can also customise the settings to your preferences.
Headphones that react to you
A proximity sensor in each earbud can detect whether you’re wearing one or both and adapts playback accordingly.
Be in control of your listening
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customise sound levels to suit your music.
Just say the word with Voice Assistant
Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more. With the Google Assistant, you just have to ask.
Clearer hands-free calling
Conversation flows freely with easy, hands-free calling. The WF-1000XM3 headphones deliver clearer voice quality and you can take calls using either, or both, of the earbuds. This allows you to alternate their recharging or hear calls clearly in noisy environments.
Control at your fingertips
WF-1000XM3 headphones feature intuitive touch control settings – for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound, or double tap on the right to skip to the next track.
Customisable touch controls
If you want to customise your touch controls, no problem. The Sony | Headphones Connect app lets you assign alternative options, such as Google Assistant, to each earbud.
Choose your colour
The WF-1000XM3 headphones and carrying case come in a choice of colours to suit your style.
Everything you need
A USB-C charging cable and two types of earbud in a range of sizes are included in the box.
DC 3.7 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB
0 °C to 40 °C
Rated power consumption:
1 W (Headset), 3 W (Charging case)
When connecting via the Bluetooth device Music playback time: Max. 6 hours (NC ON), Max. 6 hours (Ambient Sound Mode), Max. 8 hours (NC OFF) Communication time: Max. 4 hours (NC ON), Max. 4 hours (Ambient Sound Mode), Max. 4.5 hours (NC OFF) Standby time: Max. 9 hours (NC ON), Max. 8.5 hours (Ambient Sound Mode), Max. 15 hours (NC OFF) Note: Usage hours may be shorter depending on the Codec and the conditions of use.
Approx. 1.5 hours (Headset) (About 90 minutes of music playback is possible after 10 minutes charging.) Approx. 3.5 hours (Charging case) Note: Charging and usage hours may be different depending on the conditions of use.
5 °C to 35 °C
Approx. 8.5 g × 2 (Headset) Approx. 77 g (Charging case)
Wireless Noise Canceling Stereo Headset (1) USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm) (1) Long hybrid silicone rubber earbuds (SS (1 line) (2), S (2 lines) (2), M (3 lines) (attached to the unit at the factory) (2), L (4 lines) (2)) Triple-comfort earbuds (S (orange) (2), M (green) (2), L (light blue) (2)) Charging case (1)