Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
A stunning array of mystic hues that redefine work and play
The minimal design features a metal body elevated by exquisite details and transcendent colors and durable Corning® Gorilla® Glass Victus™ — the toughest Gorilla glass ever in a smartphone. Each Note20 Ultra is complemented by a matching S Pen.
Two sizes so you can go big, or go bigger
Both Galaxy Note20 and Note20 Ultra are crafted for sophistication that's incredibly comfortable in your hand. Select the 6.7" display on Galaxy Note20 or the 6.9" display on Galaxy Note20 Ultra. Either size gives you a wide canvas for work and a massive display for play.
Dynamic AMOLED 2X
on Galaxy Note20 Ultra The most vivid and brightest display in a smartphone delivers 1500 nits for true to life color even in bright sunlight, and is easy on the eyes.
refresh rate Refreshes twice as often for smooth motion and incredibly fast touch response.
From off-track scribbles to straight handwriting with a tap
With a tap of the S Pen, your handwriting corrects itself if you’re writing at an angle, keeping your notes legible and organized. It can even transform into text you can copy and paste. Then export your notes as a PPT or Word file for easy sharing.
Now your Samsung Notes sync to OneNote on your PC and Outlook
This ridiculously smart experience lets you do so much more. What you jot down in Samsung Notes automatically populates on OneNote in PC.
*Service will be available starting Nov. 2020 in OneNote, OneNote for the web, and OneNote for Windows 10. *Service will be available starting Nov. 2020 in Outlook for the web.
Unleash your mobile apps on your PC
Own every screen. Open multiple apps directly on your PC via the Start menu or Taskbar. Enjoy the best of your social media feeds, connect with friends, and even order dinner – it’s a snap when you have the apps.
Turn your phone into the ultimate gaming package
A newly renovated intelligent processor, upgraded cooling system, and responsive 120Hz display puts gaming on Galaxy Note20 Ultra on a whole new level. And when connected to a Wi-Fi AP, the built-in Wi-Fi Optimizer lets you connect fast with low latency to get your game on in real time.
HyperFast data speeds, with the performance to match
The powerful intelligent processor inside Galaxy Note20 and Note20 Ultra makes sure your downloads and streams happen as fast as 5G enables them.Or when you’re near an AP, Wi-Fi 6 delivers a quick and secure connection, while the Wi-Fi Optimizer keeps latency low for uninterrupted gaming and video calls, even in a crowded area.
With all the best tools of pro photographers, videographers, and editors
Galaxy Note20 Ultra: 5x Optical Zoom 50x Super Resolution Zoom
Still the highest-resolution video recording available in a smartphone
8K video gives you crisp footage with incredible detail, and pro-grade controls give you real-time creative power so you can edit in-camera. Shoot super smooth action in 120fps, or isolate voices with a Bluetooth microphone. Then add finishing touches by editing your videos right on your phone.
*Image simulated for illustration purposes. Actual UI may be different.
Watch here, play there, all at once
Samsung DeX has been upgraded with a new way to wirelessly set up a second screen that expands what you can do on an even bigger display. Connect to a monitor or TV to watch videos and access the Gallery app from your phone via the dedicated DeX UI — and still be able to use your phone.
A full charge in the morning takes you into the night
Galaxy Note20 Ultra are equipped with 4500mAh (typical) intelligent batteries that use their power efficiently, so they last through the workday and your late-night fun. Now, you don't just have world-class technology in your hands — you've also got the juice to make it last.
More than 50% charge in 30 minutes
As if an all-day battery wasn't enough, Galaxy Note20 Ultra let you plug in to power up fast with the 25W Super Fast Charger included in the box. So when you do run low, it's not for long.
The power of proximity
Advanced spatial awareness technology delivers higher accuracy and a more intuitive experience, making it simpler and faster to share photos and videos with your friends. Point to Share lets you simply point your phone at a friend to share files.