Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Mobile apps on your Galaxy Book Pro 360 Connect your Galaxy Book Pro 360 with the apps on your Galaxy mobile phone using Microsoft Your Phone app, and seamlessly run up to 5 of your favorite apps from your Galaxy Book Pro 360.
All your Samsung Notes across devices - Samsung Notes & Auto Sync From PDF importing & annotation to auto-syncing in real time, the handy features of Samsung Notes are completely redesigned to take productivity to new heights. Insert voice memos, turn handwriting to text, and stay ready for when inspiration strikes.
Sync, transfer, done - Galaxy Book Smart Switch Simply link the devices using a wireless connection to seamlessly transfer photos, videos, music, and documents from an old laptop. Smart Switch even keeps your settings and moves your UWP (Universal Windows Platform) apps for work and play.
Long-lasting battery, Compact universal charger The Galaxy Book Pro 360 presents the ultimate power couple with its long-lasting battery and a fast charger which can universally charge any of your Galaxy devices. The mighty battery can run up to 21 hours on a single charge. With just a 30-minute charge, you will get up to 9 hours of power.
Performance carrying epic power with the Intel® Evo™ Platform With a 24% faster CPU and the GPU that's 87% faster than the previous generation's, the 11th generation Intel® Core™ Processor with Intel® Iris® Xe graphics will change the way you experience the breakthrough in productivity, gaming, and streaming.
Professional video calls, less noise Put on an impressive video presentation with camera Studio mode. Get crystal clear calls with the Intelligent Noise Cancelling, which isolates unwanted noise from human speech. While the Studio mode helps you look as good as you sound. Built-in privacy shortcuts for peace of mind.
Pro Keyboard redesigned for ease and comfort Engineered to help you do things faster and more comfortably. Designed with wider, curved, backlit keys to makeeach stroke feel softer, quieter, and more natural. The one touch biometric sensor gives you secure access at your fingertips。
HK Distributor provided 2-year warranty service.(1yr International + 1yr Local)