Samsung 2 door refrigerator RB29FERNCS9/SH (286L)
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- Organize it better Enjoy it more
- Consistent cooling everywhere
- More cooling, less waiting
Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to firstname.lastname@example.org
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Ensures consistent cooling throughout the refrigerator, so all of your food is kept at optimum freshness. There’s never more than a 0.3°C variation in temperature, while conventional models can have up to a 2.2°C difference.
Delivers a fast cooling performance, so food is chilled more quickly and you can enjoy cool drinks much sooner. It takes 4.5 hours less to cool down groceries from 25°C to 7°C compared to other refrigerator models*.
Store all of your food at its optimal temperature level in the CoolSelect Zone. Two settings offer the ultimate convenience and flexibility: chill cold meats, chicken thighs, and fish fillets at 0ºC to preserve natural taste, or use the 3ºC setting to maintain the freshness and crispness of fruits and vegetables.
Reaching into a refrigerator often means navigating an obstacle course of food items. But the Easy Slide shelf is built on rolling hinges and pulls out, so you can efficiently organize and easily access your food items – and easily see exactly what you have stored in the back.
Unlike conventional compressors, which just start and stop, Samsung’s Digital Inverter Compressor has 7 adjustable speeds to suit different cooling demands. So it works smoothly, reduces wear and tear for greater durability, and minimizes noise. Plus you’ll enjoy the peace of mind that comes with lower electric bills and a 10-year warranty.
With a larger opening than conventional freezer drawers, the Full Open Box makes it easier to organize and remove items – even bulky foods. It extends out all the way for optimum use of space and the drawer’s design lets you open it even if the refrigerator door is only open 90 degrees.
Ideal for the thirsty household, the Big Guard is deeper than shelves found in conventional refrigerators. So you can store big containers of milk and juice in the door, along with two rows of beverage cans and bottles. The Big Guard is also great for chilling tall drinks bottles.
|Product type||Brand||On-site inspection* (If needed)||
|Regular Delivery||Remote Areas**||Extra Service and Charge||
||Additional Charge Items||E-waste Collection Service||Vendor Upgrade Removal Service||Additional Charge Items for Upgrade Service|
|Fridge||Samsung||Free of charge||Free delivery||$300||Stair Charge
- Stairs up and down in the building
- Stairs between the lobby lifts and ground
- Stairs outside of the building
- Stairs outside the village
- Stairs in the car park, etc.
- By foot via path (e.g. garden terrace)
- Path before accessing delivery address from the car park by walk
Please contact Customer Service Team for details
|N/A||Free of charge||$150||Stair Charge|
The above fees are for reference only. Final charge are subject to the supplier.
*All on-site surveys are non-refundable. Quotation are required for remote areas.
**General remote areas include: Tung Chung, Ma Wan, Discovery Bay, Mui Wo, Tai O, various outlying islands and restricted areas, depending on the brand. For detailed delivery charges, the vendor will contact the customer within 1-3 working days after the order is placed.
Please click here for more details of electrical appliances inspection, delivery, installation and removal service charges.
Terms of Warranty & Defective Products Replacement:
- If the product requires installation service, please wait for the original factory staff to perform it. (If you unpack the box by yourself, there is no replacement for the defective products)
- 7-day replacement guarantee: the company can guarantee replacement if the product is found to be malfunctioning or fails to operate normally within 7 days of delivery, and it is verified by the agent’s technicians. The replacement product must be returned together with the complete package, accessories, manual and the unfilled warranty card.
- The 7-day replacement guarantee does not apply to products with human damage, scratches and liquid damage.
- The 7-day replacement guarantee does not apply to products that have been repaired.
- The replacement criteria for TV / screen dead or bright spots are more than 5 points, and must be verified by the agent's technicians.
- The serial number of the product and the receipt must be the same if customer want to enjoy the warranty or replacement service.
- The warranty is provided by Samsung Hong Kong, please keep the receipt.
- The company reserves all rights.
Removal Service Terms and Conditions:
- Applicable conditions: Customers who purchase regulated electrical appliances, including air conditioners, washing machines and refrigerators, as specified in the Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances (only applicable to the same type of regulated electrical appliances*Note 1).
- Location: Any premises in Hong Kong.
- When to make request:
- When a customer signs the Record of Choice of Removal Service; or
- Customers can request removal service by calling us within 3 days after the transaction. Late request will be deemed as no requests for the removal service.
- Timing of the removal service:
- Under normal circumstances, 3 working days are required for arranging the removal service.
- The old items at the customers’ designated locations will be removed on the date specified by the customers.
- No removal service is available on Sundays and public holidays.
- The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.
- The old items will not be returned once collected.
- The old items must stand-alone and be freed from other connections or obstacles.
- If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.
- Customers shall give no less than 3 working days' notice in respect of any request for change of delivery time, date and/or place.
- In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
- The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
- All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
- In case of any disputes, the decision of the company shall be final.
Air conditioners - including single package type and split type air conditioners, air-cooled or air heated (or both), with a rated cooling capacity not exceeding 7.5 kilowatts (3HP).
Washing machines - with a rated washing capacity not exceeding 10 kg.
Refrigerators - with a total storage volume not exceeding 500 liters.
Televisions - the size of its display screen not exceeding 100 inches (measured diagonally)
Computers - generally including personal computer, desktop computer, tablet computer, laptop computer and notebook computer.
Printers - not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanner is nevertheless regarded as a printer.
Scanners - not exceeding 30 kg.
Monitors - not having the function of storing electronic data or computing, the size of the display screen is not smaller than 5.5 inches (measured diagonally) but not exceeding 100 inches (measured diagonally).
- If the customer has placed an order, the company will contact the customer within 3 working days to make an appointment for delivery.
- Delivery service will be suspended when the typhoon signal No.8 or above/ black rainstorm signal is hoisted. If the typhoon signal No.8 or above is cancelled, delivery service will be arranged on other day; if the black rainstorm signal is cancelled, the delivery service will be rescheduled by contacting costumer
- We shall not liable for any delay or failure in delivering the product(s) caused by or resulting from accidents, traffic conditions, weather conditions or any other causes beyond our scope of control.
- If you need to make any amendments to your order (such as delivery date, delivery time session or adding items, etc.), please inform us at least 3 working days (excluding Sunday and public holidays) in advance of the prior agreed date and time of delivery.
- If you are unable to collect your products within 30 days after the order confirmation; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we may:
- Keep the related products until the actual delivery date, and charge you a reasonable storage fee (including any insurance fee incurred); or
- Cancel your order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the products; or
- Dispose of the unclaimed product in any way without any obligation or liability to you.
- Excluded items:
- Dismantling of water pipe, gas pipe or electric wire
- Move or dismantle anything in customer's residence
- Products too large to be moved into / out from customer's residence
- Delivery is from Monday to Saturday from 09:00 to 18:00. (No installation on SUN and P.H.), Schedule of Delivery as below:
- Hong Kong Island: Every Mon / Wed / Fri
- East Kowloon: Every Mon / Wed / Fri
- West Kowloon: Every Tue / Thu / Sat
- New Territories: Every Tue / Thu / Sat
- Tung Chung, Ma Wan, Discovery Bay: Every Sat
- *There is no designated time.
*There is no delivery to Islands district and restricted areas.
- Additional Fee (To transport staff):
- Discovery Bay: HK$220*
- Kwun Yam Garden (Shatin), Mid-levels Maguigen Gap Road, Mount Austin Road: HK$200*
- Pathway to the destination (100m or above): HK$120 (Per Unit)*
- Staircase charges (TV above 40", Refrigerator, Washing Machine, Soundbar, AirDressedr): HK$80 / 1 floor (Per Unit) (Counting from first floor (10 steps regarded as 1 floor)
- Staircase charges (40" or Below TV, Vacuums Cleaner, Monitor): HK$50 / 1 floor (Per Unit)
- Second Delivery (TV above 40", Refrigerator, Washing Machine, Soundbar, AirDresser)**: HK$150 (Per Unit)
- Second Delivery (40" or Below TV, Vacuums Cleaner, Monitor)**: HK$80 (Per Unit)
* The actual charge depends on the situation, the transportation team reserves the right to make the final decision.
**The waiting time for delivery is up to 15 minutes. If overtime, please an appointment for second delivery.
- If the products need to be installed, customer need to make the installation request during making the appointment for delivery.
- Site Visit: Mon to Sat: 11:00 – 1800 (No site visit on SUN and P.H.)
Installation time: Mon to Sat: 11:00 – 1900 (No installation on SUN and P.H.), Schedule of Delivery as below:
- Districts other than Ma Wan, Discovery Bay, Tung Chung & Outlying Island: Every Mon to Sat
- Ma Wan: Every Sat
- Discovery Bay: Every Thu & Sat
- Tung Chung: Every Mon / Thu / Sat
- Lantau Area (e.g. Tai O or Mui Wo): Every Mon / Wed
- Charge Details:
Side-By-Side Refrigerator / normal Refrigerator
- Door Change (On site): HK$380/time (If customer want to change back to the original design after door change, customers need to pay $380 for labor and accessories (A separate quotation) to the engineer.)
- Door Dismantle of new/old Refrigerator (On site): HK$200/time
- Additional Site measurement: HK$110/time
- Free site measurement for Side-By-Side Refrigerator, and Refrigerator model: RB33K, RN40H, RH60H, RF50M, RN40M, every customer can enjoy the above mentioned free site measurement ONCE ONLY, if an additional site measurement is requested, customer need to pay $110 to the engineer.
- Extra installation charge for all washing machine models: (incl. labor & material cost, not accept customer’s own accessories as for installation requested standard)
Only for Side-By-Side Refrigerator (Ice maker/water dispenser) (Model: RS61681GDSR):
- Bib-cock ball valve DN15: HK$150/each
- Original inlet hose pipe with additional 15 feet hose: HK$400
- Tee hose pipe and hose split under sink (for in or out of water): $150
- Drilling cabinet holes: HK$100/each
- Drilling Ordinary brick / Concrete wall holes: HK$200/each
- Connect or disconnect wire through electrical supply wall outlet: Free (This service will be carried out during refrigerator/washing machine's installation, customer need to notify us during making the appointment for delivery and installation. If customer does not notify us during making the appointment for delivery and installation, or the product does not provide installation service, there will be no "connect or disconnect wire through electrical supply wall outlet" service provide.)
*This price list is for reference purpose only. Price will be quoted separately under special circumstances.
*This additional installation charge will be collected on-site by the installation team
*Samsung reserves the right to alter any content without notice.