Philips DiamondClean Smart HX9924/42 Electric Toothbrush (Grey)
You can earn: +
- Sensors and app help you perfect your technique, and get a complete clean
- Premium brush heads give you exceptional oral health results
- 5 modes and 3 intensities let you focus on each aspect of your oral health
- Smart brush heads automatically select optimal mode and intensity
Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to firstname.lastname@example.org
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
You'll not only get our best toothbrush, you'll also get our best performing brush heads that give you;
- Up to 10 times more plaque removal
- Up to 7 times healthier gums in just 2 weeks
- Up to 100% more stain removal in just 3 days
- Long-lasting fresh breath
What makes this the world's most intelligent toothbrush?
The DiamondClean Smart has some handy sidekicks—its connected app and smart sensor suite.
They work together to give you confidence in your oral care.
Our smart sensors take the guesswork out of brushing. Real-time feedback helps get your brushing technique to 100%.
The location sensor tracks your coverage, so you can see exactly where you've brushed, and where you've missed. That way you can get 100% coverage, 100% of the time.
The app is your straight-talking oral health coach, helping you track and meet your oral-health goals.
This way you can feel confident in your smile.
Brush heads that push all the right buttons
This toothbrush knows the optimal mode and intensity setting for each brush head.
So if you click on Premium Gum Care, for example, it automatically selects the best settings to gently yet effectivly clean your gums.