Panasonic R32 refrigerant window type air conditioner - CW-XN1221VA (1.5HP)
You can earn: +
- 1 1/2HP (with remote control)
- 12,380 Btu/h
- Grade 3 Energy Label
Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to firstname.lastname@example.org
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
|Product type||Brand||On-site inspection* (If needed)||
|Regular Delivery||Remote Areas**||Extra Service and Charge||
||Additional Charge Items||E-waste Collection Service||Vendor Upgrade Removal Service||Additional Charge Items for Upgrade Service|
|Air Conditioner (Window-type)||Panasonic||200||Free delivery||160||Stair Charge
- Stairs up and down in the building
- Stairs between the lobby lifts and ground
- Stairs outside of the building
- Stairs outside the village
- Stairs in the car park, etc.
- By foot via path (e.g. garden terrace)
- Path before accessing delivery address from the car park by walk
Please contact Customer Service Team for details
|Free of charge||Please refer to the quotation list: Window-type Air Conditioner||Free of charge||N/A||N/A|
The above fees are for reference only. Final charge are subject to the supplier.
*All on-site surveys are non-refundable. Quotation are required for remote areas.
**General remote areas include: Tung Chung, Ma Wan, Discovery Bay, Mui Wo, Tai O, various outlying islands and restricted areas, depending on the brand. For detailed delivery charges, the vendor will contact the customer within 1-3 working days after the order is placed.
Please click here for more details of electrical appliances inspection, delivery, installation and removal service charges.