- Only applicable for OiSHi Air Relaxer & Portable Air Cleaner
- Suggested to change every three months
Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to firstname.lastname@example.org
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
OiSHi air purifier can capture tiny dust and function more effective than other HEPA filter even in high humidity occasion
HK Distributor provided 1-year warranty services.
Warranty service address: Room 2011,20/F,Laurels Industrial Centre,21 Tai Yau Street ,San Po Kong KLN
Opening hours: Mon-Fri 0930 to 17:00
- “Outlet Products”* are NOT entitled Asia Miles earning.
- “Outlet Products” are sold at deep discounts. However, there might be considerable cosmetic blemishes (scratches, stains and/or other minor flaws) of product packaging that do not affect performance.
- “Outlet Products” offered by J SELECT Online Store are presented in the form of digital photographs of the actual products. Minor differences between this presentation and how the products really appear do not constitute a defect in the products ordered.
- Please note that “Outlet Products” inventory is sold on a "first-come, first-served" basis and changes rapidly. "Outlet Products" may no longer be available or obtainable at the time of the customer’s visit. For inquiries, please contact us via firstname.lastname@example.org.
- “Outlet Products” are entitled warranty service from respective Hong Kong authorised dealers. Please refer to the product page or warranty card inside the packaging for details.
- Exchange policy is applied for any malfunction issue of “Outlet Products” (excluding product/packaging physical appearance issue), please refer to https://www.jselect.com/return-and-refund/.
Should there be any disputes, J SELECT reserves the right of final decisions.
*“Outlet Products” refers to those products that the product name or product description contains “OUTLET” or “Outlet”.