Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
CUSTOMIZED COMFORT Finally a trackball you can truly call your own. A unique adjustable hinge allows you to choose the best angle between 0°and 20° for a more natural hand position and greater comfort.
ADVANCED TRACKING AND PRECISION MODE BUTTON Change the speed and accuracy of your cursor for optimal control with a press of a button.
PRECISION SCROLL WHEEL WITH TILT Get things done faster with quick access to shortcuts. The precision scroll wheel features horizontal scrolling and a convenient middle click.
EFFORTLESS MULTI-COMPUTER WORKFLOW Connect and work on two devices at the same time and easily switch between them. Boost your cross-computer experience with Logitech FLOW technology. Copy and paste text, images and files between computers.
LONG-LASTING AND FAST RECHARGEABLE BATTERY Battery holds power for up to 4 months on a full charge. One minute of charge gives up to a full day of use.
HK Distributor provided 1-year warranty services.
Service centre address: Room 2907A, 29/F, Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, New Territories
Opening hours: 09:00-18:00