Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Dry Microfine Steam The Laurastar Dry Microfine Steam (DMS) provides a disinfectant effect deep within the fibres, on surfaces and objects by killing 99.9% of viruses (including the coronavirus) and bacteria and 100% of dust mites*. Respectful of all fabrics, by delicately restoring their volume and perfect steaming in half the time. Performance, hygiene and care thanks to a steam that doesn’t leave your clothes wet and works 15 times faster than steam from standard steamers.
*scientifically proven results carried out by independent laboratories
Pressurised Handheld Steamer Increased efficiency thanks to the steam pressure that ensures speed, power and consistency when in use, for lasting results.
Locking the Trigger In order to use IGGI safely, ensure that the trigger is locked to avoid steam from escaping.
Compact Thanks to its portable size, IGGI can travel with you at all times, wherever you may go!
Dimensions of device: 252,6 x 117,5mm / 9,9 x 4,3 inch Total output: 750 - 850W Electricity supply: 220-240V, 50 - 60Hz Appliance weight: 1,08 kg / 2,2lb Weight of the device in its packaging: 1,50kg / 3,30lb Steam pressure: 3,9 bar / 56,6psi Lead length: 1m80 / 70,86 inch Heat-up time: 2,5 min Water tank capacity: 80ml / 2,7oz