Return and exchange is applicable to the following conditions:
Delivered within 7 days (Not applicable to Apple products);
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Xtend® the first expandable smart carry-on You won’t have to choose anymore between carry-on and checked-in luggage, because you get the best of both worlds with the Xtend® suitcase.
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Fingerprint Lock Simply place your fingertip on the sensor to open the suitcase. No key, no code, no app !
Biometric fingerprint sensor controlling the TSA approved lock system
Security officers have a master key to open your luggage in case of necessity
Up to 10 fingerprints & 2 keys provided
Shoes Compartment The easy access bottom compartment is very convenient to pack your shoes or laundry bag. It can be separated from the top compartment with a zippered partition.
- Dimensions : 55 x 35 x 23 cm : 40 liters (22 x 14 x 9 inches) - Extended : 75 x 35 x 23 cm : 60 liters (30 x 14 x 9 inches) - Telescopic handle with 4 different heights: 43”, 41”, 39” & 37″ (94, 100, 105 & 110 cm) - Weight: 7,5 lbs
FINGERPRINT LOCK No key, no code, no App 3 USB SOCKETS 1 USB C and 2 USB A for laptop and smartphone EXPANDABLE & ULTRA LIGHT 50% extra volume 40L to 60L ULTRA SILENT WHEELS Large all terrain wheels for a smooth and quiet ride