Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Never Go Quiet Vista delivers cutting-edge technology for a horizon-expanding active audio experience. The lightest, most compact, and most advanced headphones we’ve ever made, with industry-leading battery life and an IPX7 waterproof rating.
Share and Explore Playlists Sync your Spotify account and swap favorite tracks with the Jaybird community.
Support at Your Fingertips Locate lost headphones, dial in your fit and more.
Born to Run Though our passion for sports involves a wide array of pursuits, including biking, skiing, triathlons, training and snowboarding, the core of what we do as a company comes from running.
Vista's EarthProof capsule construction has been given the IPX7 fully-waterproof and sweatproof rating — all critical components are sealed against dust and grit.
Locked In Sport Fit: three sizes of interchangeable, silicone eargels ensure a secure, ultra-comfortable fit that feels weightless in your ears during intense activity.
Vista gives you 6 hours of audio on a full charge, plus 10 more in the charging case, with a 5 minute quick charge offering 1 hour of play time. Independent bud use extends total power to 32 hours.
Find Your Flow
The Jaybird app gives you infinite EQ control over the redesigned 6mm milled drivers — improved driver accuracy and less harmonic distortion. Power your adventures with immersive sound.
Stash It Vista's earbuds and case are among the smallest and lightest on the market meaning that you'll literally forget you're wearing them.
Vista’s cutting-edge JBS1 wireless technology ensures crystal-clear, zero-lag stereo sound for video, music and calls, and a reliable connection that pairs easily with your phone, every time.