Return and exchange is applicable to the following conditions:
Delivered within 7 days (Not applicable to Apple products);
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
The product to be returned may require to be inspected by authorized dealer and issue an inspection report that certified a product quality problem. This policy applies to brands including but not limited to Nintendo, Samsung and XiaoMi.
Refund and exchange is not applicable for all Apple products. Customers may visit the Apple Authorized Service Provider for product support and assistant with the original invoice issued by J SELECT during warranty period. All matters and disputes will be subject to the final decision of Apple Authorized Service Provider.
Refund and exchange policies for Samsung home appliances products, please refer to “Additional Info” section in the product page.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Spa-Level Cleansing Spas are awesome. They make us feel cared for, healthy, beautiful, at peace. And your skin loves you back a hundredfold when you reward yourself with a luxurious spa treatment. Imagine if you could own the exact same beauty-tech treatments and products seen in celebrity spas. And use them at home to achieve the same dazzling glow, clear skin and conquer-the-world feeling you get after visiting a premier beauty salon or world-class spa. With LUNA 3, you can.
Redefine the meaning of a perfect cleanse No matter how long or hard you scrub with your hands, they’ll never get your face as clean, firm, and smooth as LUNA 3’s soft silicone and high-tech T-Sonic™ pulsations.
T-Sonic™ pulsations Get a deeper cleanse as 8,000 T-Sonic™ pulsations per minute reach into your pores to wash away dirt, oil, sweat, make-up residue, dead skin cells and more.
Longer & Softer Silicone Touchpoints LUNA 3’s brush head is not only 30% larger than LUNA 2, but its silicone touchpoints are 30% longer and 25% softer. This greater reach and extra softness means you’ll get a deeper, gentler cleanse.
No replacement brush head required GNever buy another brush head ever again - FOREO guarantees that your LUNA 3 will last for the lifetime of the product.
Customized Power With 16 different T-Sonic™ intensities to choose from, LUNA 3 offers a customized cleansing experience to fit your unique skin.
T-SONIC PULSATIONS T-SONIC PULSATIONS: 8,000 TRANSDERMAL PULSATIONS PER MINUTE, channeled through soft silicone touch-points, help to lift away impurities