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Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to firstname.lastname@example.org
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
It forms a gossamer-light film of moisture on the surface of the skin and improves surface moisture, thereby keeping the skin soft and smooth while simultaneously reducing dryness lines.
Short-chain hyaluronic acid
Reaches deeper into the horny layer, where it intensively increases the moisture content.
The skin looks plumper and firmed.
Cross-linked hyaluronic acid
It assumes the ideal positions to fill deeper lines and wrinkles, and make them invisible to the observer.
The perfect combination of three hyaluronic acids with marine extracts for the radiant beauty of your demanding skin.
The highly effective serum provides instant moisture, wonderful refreshment and regeneration.
An effective combination of three hyaluronic acids (long and short-chain, and cross-linked) adds the special effect.
Softens fine lines and wrinkles, leaving the skin looking firmer and plumper.
Ocean minerals, trace elements, algae and seaweed extracts support cell activity, and work with the SRC™ complex to fight the external signs of stress and tiredness.
24-hour moisturising effect. For smooth, fresh skin with a new radiance.