- The classic
- Gentle cleansing milk
- For face and eye make-up
Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to firstname.lastname@example.org
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
Linden extract is obtained from the blossoms of the lime tree (tilia cordata), to soothe and refresh dry, sensitive skin.
Rich in vitamin C and manganese, it also protects the skin cells against oxidative stress and therefore against further associated reactions due to sensitivity.
PANTHENOL (Provitamin B5)
Panthenol is the provitamin, which is most frequently used in the cosmetics industry.
As a provitamin of B vitamins, panthenol increases the skin‘s moisture retention capacity and has a gentle, calming effect.
It soothes stresses and redness, provides the skin with sufficient moisture and also increases its ability to absorb the skincare products that are to follow.
This light milk, enriched with linden extract, gently cleanses the skin and effortlessly removes make-up and excessive skin sebum without disturbing the natural skin balance.
Follow with Tender Tonifying Lotion and enjoy your perfectly cared for skin..
- For all skin types
- Apply to facial skin, tissue off or rinse with warm water at morning & evening
- Follow with Tender Tonifying Lotion to complete the cleansing process