Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
ADAPTIVE ANC - Active Noise Cancellation Inhabit a private space, anywhere, with Beoplay H95. Adaptive Active Noise Cancellation adjusts according to your environment, ensuring you can fully immerse yourself in music, calls or complete silence while travelling, exploring or relaxing.
PORTABLE - Foldable design Our extremely comfortable over-ear headphones are enhanced by an elegant, foldable design. The robust hardcase stores your headphones in plush security as you travel and experience life to the fullest. Lined with matching textile on the inside, the headphones and accompanying accessories are safely preserved while not in use.
COMFORT - A gentle embrace Expertly crafted using premium materials, Beoplay H95 headphones embrace the ear for a luxurious and superior fit. Designed to be worn for prolonged periods, these wireless headphones enhance the experience with oval earcups, soft top grain lambskin and ductile memory foam.
Included in the box: Beoplay H95 headphones Aluminium carrying case USB-A to USB-C cable 3.5 mm audio cable Flight adaptor Microfibre cleaning cloth Quick start guide Greeting card Instruction and care card
Dimensions (mm): Headphones: 185 W x 165 H x 80 D Carrying case: 200 W x 180 H x 63 D
Weight: Headphones: 323 g
Battery Life: Up to 38 hours with Bluetooth and Adaptive Active Noise Cancellation Up to 50 hours with Bluetooth
Charging Time: 2 Hours
Battery Size: Lithium-Ion Battery Capacity 1110 mAh