- Antimicrobial efficiency
- Malodour elimination
- Reduces PM2.5
- Effectively removes peculiar smell
- 99.9% removal rate of active bacteria in the air
Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to firstname.lastname@example.org
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to email@example.com or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
- The validity of the antibac2K solution when mixed into the water is 48 hours.
- It is normal when the mixture of water with antibac2K solution turn murky in a smoking room or heavy polluted indoor area. Please change to a new mixture of water with antibac2K solution even when it is less than 48 hours.
- Regarding the usage amount of antibac2K solution with maximum water level, Pearly Pastel Magic Ball covers an indoor space around 40-50 square meters (500ml water with 5ml to 15ml antibac2K solution). If the space is less than 40-50 square meters and if you find the aromatherapy fragrance too strong, we suggest using the non-fragrance antibac2K solution.
- Whilst Pearly Pastel Magic Ball has an automatic safety shut-off function, in order to maintain optimum function, please turn off the power for at least 1 hour after 24 hours of continuous operation.
- Please remember to top-up the water and antibac2K solution if the water reduces significantly during operation.
- Dimension: D20cm × H20cm
- Weight (approx.): 3.0kgs / 3.7kgs
- Power Consumption: Input 220V AC50-60Hz / Output 24V AC20W
- Coverage: 40-50 square meters
- LED lights
- Usage duration: continuously about 24 hours
- Automatic Power-off function: about 30 hours (It has an automatic safety power-off function when you remove the top part of magic ball)
- Standard accessories: Mat, Cleaning brush, solution measuring cup and a spare stirrer piece.