Airinum Urban Air Mask 2.0 (Onyx Black) (Size: M)
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Return & refund policy
Last updated: 2 Mar 2020
Return and exchange is applicable to the following conditions:
Delivered within 7 days;
A certified product quality problem;
The application must be a product of the same model and the same color as originally purchased;
If the product is a discontinued or outlet item, J SELECT will offer the customer a refund of the purchased amount;
Damage caused by personal accident are not applicable;
Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
Photo or video of the defective item;
Product with complete original packaging;
All product accessories and manual came with the original packaging;
Product warranty card (a clean copy without filling in the information);
Receipt of the purchase;
Describe the damage that has occurred by sending an email to email@example.com
For orders purchased at online (jselection.com and other 3rd party platform we operate), J SELECT will arrange collection of the product by a logistics company or you can simply return the product to our offline stores. However, prior to return the products to our stores, please bring along the email acceptance of the return and exchange received from our Customer Service department.
For orders purchased at J SELECT offline stores, please visit our J SELECT offline stores for return and exchange.
This Application applies to both J SELECT online and offline stores.
Customer may contact our Customer Service hotline at 2926 2300 during service hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm).
Customer may cancel online orders by sending an email to firstname.lastname@example.org or contacting our Customer Service hotline before receiving delivery confirmation by call or email.
J SELECT will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, J SELECT reserves the right for final decision.
The Urban Air Mask 2.0 introduces a whole new level of protection, comfort and design. Every aspect of the mask has been improved, from better breathability to a better airflow in the ventilation system and an increased comfort. By combining a sleek Scandinavian design with cutting-edge filter technology, the Urban Air Mask 2.0 is engineered to offer a perfect fit for all types of faces and protects against particles as small as 0.3µm.
The Urban Air Mask 2.0 is designed in Sweden with the highest quality materials in order to be comfortable for your skin and safe to breathe through. The mask skin is treated with Polygiene®, a Swedish fabric treatment that permanently protects the outside skin-fabric from bacteria and other germs. With reusable filters and a washable mask skin, the Urban Air Mask 2.0 can stay an everyday lifestyle accessory just as long as any other item in your wardrobe.
The Urban Air Mask 2.0 uses a five-layer filter technology in order to provide a superior protection against different particle types and sizes. The multi-layer filter technology is tested at Camfil R&D center in Sweden, one of the world’s most advanced filter laboratories, and consists of the following layers:
Outside PP Layer - Outside filter wrapping in a durable finish
Active Carbon Layer - Filters gases and reduces odor
1st Electro Charged Layer - Filters larger PM10, pollen and other allergens
2nd Electro Charged Layer - Filters smaller PM2.5, dust and bacteria
Inside PP Layer - Inside filter wrapping with smooth and skin-friendly finish
For the Urban Air Mask 2.0, a lot of effort has been put into creating a design that offers an adjustable system to make the mask as comfortable to wear as possible and to maximize air-flow. The Urban Air Mask 2.0 is engineered with:
- A new and improved design of the exhalation valves that will transport out the exhaled air and make the mask less moisty and easier to breathe through.
- Adjustable earloops to create a personalized fit around the face.
- A new and improved design for the head strap for an even better fit and less pressure on the ears.
- A 3D memory nose-foam and adjustable nose clip for minimal air leakage.
- A 4-size system for all colors to fit both kids, teenagers and adults.