Corperate FAQ | J SELECT HK

1. How can I create an account?

Please click “Corporate Staff Register” at the footer and fill in your personal information as requested before clicking "Submit”. After registration, you will receive a confirmation e-mail to the email address you registered with and to activate your account. Please make sure that you use company email address for member registration.

For more detail, please visit the page “How to register?”.

 

2. How can I place an order online?

You can place orders via our website. Simply add the products into shopping cart, fill in your shipping and payment information. You can use credit card (Visa or MasterCard), PayPal, American Express, JCB, UnionPay or bank transfer for payment. 


3. How can I find your physical stores in Hong Kong?

You are also welcome to visit our physical stores at Sha Tin Homesqaure and Tseung Kwan O Popcorn to enjoy your corporate staff discount with staff card in purchase.

For the detail store location, please visit the page “Store Locator

 

4. Are your payment secure?

At J Select all payments are made through a secure 3rd party payment gateway, and we will never store any of your sensitive payment information. J Select uses Secure Socket Layer (SSL) technology that protects your payment information during transmission.

 

5. Any order confirmation after ordering?

The order confirmation will be automatically sent to your registered email address. Your orders will be under processing when we receive your orders. 

 

6. When do I normally receive my order?

You would receive your order on your preferred date and time if the shipment is available (according to shipping schedule). Otherwise, our staff would contact you to confirm the delivery date and time after you placed an order if you did not mention the preferred delivery date. We aim at delivering most products to you within 4 working days for normal cases. However, some popular or out of stock items might occasionally take few days longer. 


7. How can I track my orders?

You would receive a shipping confirmation which mention the delivery date and time after the delivery is arranged. You could also check the order status in My Account located at the top right corner. Order status is shown in “Order History”.


8. How will you ship my products?

All the orders will be shipped by Jebsen Logistics or S.F. Express.


9. How do I know if something's going to be on sale?

You can find out our latest sale and promotion on our “SALE” and “Promotions” pages. The best way to be notified is to subscribe our newsletter and follow our Facebook page (https://www.facebook.com/JSelectHK), so be sure to "Like" us on Facebook!


10. How do I return an item?

We would only accept return within 7 days after order is shipped. After 7 days, please contact the services centre that written at the warranty card of the products.

The product, accessories and packages; documents like delivery invoices, , operation manual and other documents; information like, customers’ names, coupon/points used in transaction (if applicable) and return/refund reasons will be required for the return/refund process. If customers are not able to provide the mentioned documents, return/refund may be rejected. For products of quality problem, J Select would assigned a logistic company for pick it up and exchange the new one to you

For more detail, please visit the page “Return & Exchange”.

 

11. Where can I get assistance when I need help?

We are happy to provide you all the support you need. Please take a look at the FAQs here, or feel free to click on “Contact us” located at the bottom of every page to send us your comments. Our customer service team will do our best to help you.

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