Return & Exchange | J SELECT HK
Customers may apply the return/exchange through our online services, or contact our CS hotline at 2926 2300 during services hours (Monday to Friday, 9:00am to 8:00pm, Saturday, 9:00am to 6:00pm)
For products from NutriGreen, you can contact our staff at 3180 3188 or through email (firstname.lastname@example.org) for return and refund.
Return/ Exchange Policy
We would accept return/exchange within 7 days after order is shipped for the reason of product quality problem. After 7 days, please contact the services centre that written at the warranty card of the products.
The product, accessories and packages; documents like delivery invoices, , operation manual and other documents; information like, customers’ names, coupon/points used in transaction (if applicable) and return/refund reasons will be required for the return/refund process. If customers are not able to provide the mentioned documents, return/refund may be rejected.
For any quality problem of product, J Select would assign a logistic company for pick it up and exchange a new one to you.
- J Select offline store will not accept return/exchange of products purchased online, and J Select online store will not accept return/exchange of products purchased in offline stores.
- Products purchased during promotion will be returned/refunded according to the price customers paid in the transaction, while customers will not enjoy the favorable terms.
- Only one return/exchange will be accepted for one purchase.
- For products not with quality problems, customers need to pay for the delivery.
- No return/refund for wine and watch.
- In case of any dispute in relation to the application, J Select’s decision shall be final and conclusive.
For customers who request to cancel the orders, please contact the customer service centre before 24 hours of delivery or send email to email@example.com with order number, items ordered and arranged delivery date and time. Customers have to pay for the shipping fee if the orders have been shipped. Please visit Shipping & Delivery for delivery fee detail.
*Remarks: $300 handling fee will be charged for any cancellation of Jebsen staff orders (except for product quality reason).